Privacy Policy – Specialized Emergency Training Corporation 2024

Specialized Emergency Training Corporation (the “Corporation”) is committed to safeguarding the personal information entrusted to it by the users (“You” or the “User”) of our online website and services (collectively, the “Products”). This privacy policy (the “Policy”) is designed to prevent unauthorized use of Users’ personal information and is prepared in accordance with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Alberta’s Personal Information Protection Act (“PIPA”).  At all times, the Corporation will balance the need to maintain the Users’ personal privacy with the need to collect, use, store and disclose personal information for legitimate business purposes.


This Policy applies to all Products that are now offered or may be offered from time to time.  Unless otherwise stated, when new Products are introduced or current Products are amended, they will be subject to this Policy.  This Policy may be updated from time to time.  By continuing to use the Products for any purpose, it is understood that the User consents to the collection, use, storage and disclosure of their personal information in accordance with this Policy.

Personal Information Collected and How it is Used

Privacy legislation defines personal information as any information about an identifiable individual.  When the User uses the Products, certain personal information is collected to identify, contact, and provide support to the User. Personal information which may be collected at the time of making a purchase using the Products includes, but is not limited to, the User’s: name, address, postal code, telephone number, email address, birth date, and credit card information.


Other miscellaneous information which may be collected at the time of using the Products includes and any information submitted to the Corporation when creating an account on any of the Products. You agree that the information You provide to the Corporation relating to any account creation or purchase on the Products is accurate, true and not fraudulent in anyway.


You are responsible for information which is associated with your account on the Products and the Corporation is not responsible for lost passwords or other User error relating to the use of the Products.


Information may also be collected directly from the device used to access the Products, which may include, but is not limited to:

  • Internet Protocol (IP) address of computer/phone accessing the Products;
  • The types of operating systems and web browsers being used to access;
  • The Internet Service Provider (ISP) that is used by the Users;
  • Date and time information;
  • Pages visited, length of stay on pages and webpage interaction information;
  • Information searches; and
  • Mobile device ID and manufacturer.


The information collected from the Users’ devices may be obtained using the following techniques:

  • “Cookies” are data tiles that are placed on the Users’ devices or computer and often include an anonymous unique identifier. The Corporation may collect information on Users via the use of strictly necessary cookies, performance cookies, functionality cookies, and target cookies. For more information about cookies, and how to disable cookies, visit
  • “Log Files” track actions occurring on the Products, and collect data including the Users’ IP address, browser type, ISP, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “Pixels” are electronic files used to record information about how Users use the Products.


Additionally, when a User makes a request or purchase through the Products, the Corporation may collect certain personal information including: the User’s name, billing address, payment information, and bank information. Information collected at the time of a request or financial information collected at the time the account is made are collected and used to fulfill the request, manage and maintain the request, screen the request for potential fraud and, when in line with preferences the User has shared with the Corporation, provide the User with information or advertising relating to the Products.  As further outlined below, personal information may be stored with third parties and information obtained at the time of request may be transmitted to third party payment processing entities to process the request transaction. Personal information collected directly from the User’s device is generally used by the Corporation to optimize the Products for future visits and provide the User with additional features, improved functionality, and a better User experience.


The Corporation currently uses WePay & Moneris as a third-party payment processors for the Products.   When You make a purchase with the Corporation, You are also subject to Business Improvement Solutions Inc./ GoDaddy’s various privacy policies and terms of use, which can be found at the following links (Go Daddy: Privacy Agreement - GoDaddy CA; BIS: eLearning System (


The Corporation currently uses GoDaddy to host their online website.  When You access the Corporation’s website, You are also subject to GoDaddy’s various privacy policies and terms of use.


The Corporation may share your information with any companies affiliated with the Corporation, with third parties, including ­­­­­Business Improvements Solutions Inc., to provide services to the Corporation or to You, or with other third parties for legitimate business purposes (including, but not limited to: password retrievals, marketing/promotions, shipping or returns, account settings, and shopping cart information) or as required to comply with legal obligations.

Consent to Collection

Upon a User creating an account with the Products or otherwise submitting their personal information to the Corporation, the User consents to the collection, use, storage and disclosure of their personal information in accordance with the terms of this Policy.  If the Corporation wishes to use or disclose the User’s personal information for any purpose not set out in this Policy, the Corporation may ask for additional consent.  The Users may withdraw any consent at any time by contacting the Corporation at unless withdrawal of such consent would frustrate the performance of a legal obligation on the part of the Corporation.

Do Not Track

Please note that the Corporation does not alter the Site’s data collection and use practices when the Corporation sees a Do Not Track Signal from your browser.

Storage and Disclosure of Personal Information

The corporation stores information on servers distributed throughout Canada. The user’s personal information will be stored on servers located in Canada for the following purposes:

  • For the efficient carrying out of the services provided by the Corporation and its contractors;
  • For the storage of the users’ personal information in a secure format; and
  • For processing of payment for requests of services submitted through the Products.


Information collected by GoDaddy, which is collected as a result of Your use with the Website, may be stored on servers in the United States. The Corporation may also use Google Analytics to assist with understanding how the users use the Products.

Protection of Personal Information

Security for all personal information is extremely important to the Corporation.  The Corporation has implemented technical, administrative and physical security measures to protect the personal information of the Users from unauthorized access and improper use.  The Corporation also protects the Users’ personal information offline.  Security measures are regularly reviewed and updated when required.

Data Retention

The Corporation will retain the Users’ personal information for as long as it is reasonably required to achieve the purposes for which the information was obtained, as further detailed elsewhere in this Policy.  When the Corporation determines that the information is no longer reasonably required for its business or legal purposes the Corporation will destroy the records containing the Users’ personal information or render the personal information non-identifying so that it can no longer be used to identify an individual.

Notification of Security Breaches

Should the Corporation become aware of any data breaches where there exists a real risk of significant harm to the individual whose information has been compromised, the Corporation will, as required by law, notify the Information and Privacy Commissioner under the Freedom of Information and Protection of Privacy Act, together with any impacted individuals, as soon as feasible after the breach, so that steps may be taken to reduce any potential harm.

Access to Information

Subject to the exceptions set out in PIPA and PIPEDA, each User has a right to access their own personal information that has been collected and is under the Corporation’s control and to request a correction for any incorrect information.  The User may make a request to access or correct their personal information by contacting the Corporation at the email address set out below.  The User should provide sufficient information in their request to allow the Corporation to identify the information that is being requested and the reason why it has been requested.

General Information

If a User is unsure of the meaning of this Policy or has any questions or complaints regarding this Policy, the User may contact the Corporation at: